Contact Support
If you need help, you can contact the Banshe team directly by email:
Please include as much detail as possible: your issue, your device, and screenshots if needed.
Support
Banshe Support Center
Need help with your account, anonymous link, subscriptions, or app usage? You’ll find the main answers here and ways to contact our team.
Account Help
- Problems signing in with email or phone number
- Verification code issues
- Account access or update questions
- Deleting your account
Anonymous Link Help
- Generate your personal anonymous link
- Share it with your contacts
- Receive web messages in the app
- Web messages cannot be de-anonymized
Subscription Help
- Subscription payments are handled by Apple Pay or Google Pay
- The +18 subscription unlocks premium anonymous features
- Protected pseudonyms cannot be de-anonymized
- You can manage renewal settings from your device store
Safety & Reporting
- Report harassment, threats, or abusive behavior
- Report suspicious accounts or messages
- Child safety reports are treated with priority
- Read our policy page for more details
Frequently Asked Questions
- Can I send images or videos? No, Banshe currently supports text and emojis only.
- Can web messages be de-anonymized? No.
- Do I need contact permission? Yes, to start conversations from your phone contacts.
- Can I cancel my subscription? Yes, from the App Store or Google Play settings.
Response Time
We try to respond as quickly as possible. For urgent safety issues, especially involving minors or abusive content, please clearly mention it in your email subject line.